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Responsibilities: Responsible for providing team leadership to a customer-focused team or group of teams who ensure that customers are satisfied, and their needs are fulfilled. In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions. Provides guidance to team on development, performance, and productivity issues. Monitors team budgets and ensures proper use of assets. Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. Recommends changes to improve efficiency and effectiveness. Reports to functional and/or organization management on team accomplishments, achievements and productivity. Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness. Requirements: * Candidate must possess at least a Bachelor's Degree or equivalent training and experience * Preferably with experience in a large scale, complex, multi-function call center environment and successful supervisory/managerial role. * Must be willing to work in Asiatown IT Park, Cebu City * Should have above average leadership and communication skills Drop by our office between 6:00am to 3:00pm (Monday to Friday) 704 TGU Tower AsiaTown I.T. Park Lahug OR Send your resume with photo to: jobs@ebusinessbpo.com Location: Cebu Company: eBusiness BPO Inc. Company Description: eBusiness BPO, Inc. is an International Business Process and Contact Service Outsourcing provider that caters different market sections around the Globe. Through technology and innovation, our company transparently performs the expertise in industry knowledge and provides excellent business solutions to ensure optimum return of investments to our client's business. eBusiness BPO INC. chooses the best equipment and services for our Clients. We only use highly updated and fast computers with great technical support to better serve and support our overseas operations. We only recruit best and competitive candidates. Our new employees receive proper training and benefits to achieve a win-win solution between the company and the employees. Our top priority is to give our every client satisfaction so during the training, we closely monitor our front liners by screening them base on their performance, capability and attitude. Company Website: www.ebusinessbpo.com In order to apply for this job, please click on the Apply Now button |
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